Appointments are scheduled on an availability basis. Same-day sick visits may be scheduled throughout the day based on urgency and staff availability. Please speak to our nursing staff to schedule these visits. Please plan to arrive at your appointment at least 10 minutes ahead of time.
When the office is closed after business hours, on weekends, and holidays, we have phone coverage by on-call pediatricians and a nurse phone triage service. If your child is sick after hours, and you need urgent medical advice, call and leave us a message, and we will return your call promptly. However, if it is a non-urgent issue, please call on the next business day.
Monday - Friday: 8 am - 5 pm. We are closed from 12 to 1 pm, except for emergencies.
Saturday: 9 am - 12 pm; for urgent care (by appointment only).
We accept most insurance plans, including Aetna, Blue-Cross Blue Shield, Harvard Pilgrim, Tufts, United, Tufts ACO, and more. Call your insurance to see if we are listed with your insurance plan.
We do not take Boston Medical, Safety Net, Network and Fallon Health, Neighborhood with Masshealth, or Masshealth.
Copayments are due at the time of your appointment. If you have any questions regarding billing, please call us at 617-965-6700 and speak to Peggy, extension 4119.
If your provider refers your child to a specialist and your insurance company requires a referral, please follow these instructions:
1. Call the specialist's office to make an appointment with them.
2. Once you have an appointment, please call Sylvia, our referral coordinator, and provide the following information:
Your child's first and last name
Parent's first and last name
Your phone number for Sylvia to get back to you
Name of specialist physician, and specialty to which you are referred (for example, Orthopedics)
Phone number of specialist
Date and time of the appointment scheduled
Insurance Company and identification number
3. Our referral coordinator will process the referral and get back to you.
Telephone Advice and Triage
If your child is sick or you have questions regarding your child's health during office hours, please call and leave a message for our pediatric triage nurses. They will return your call in a timely manner and will advise you on whether or not you need to be seen by a provider urgently or non-urgently. They will also schedule you for a same-day sick appointment if needed. Or they will direct the issue to our physicians. You may leave a message for our physicians and they will address your questions in a time-sensitive manner. You may also leave a message to request prescription refills. Please call as early as possible during the day so that we will have as much time to arrange a same-day sick appointment if necessary.
Medical Records Release Form
Download this form if you need to request medical records from our practice. Follow the directions on the form. Please fax it to us at 617-965-5239.